Privacy Policy
Effective Date: July 3, 2025
At Coastline Coaches, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when booking transportation services through our website, over the phone, or during event planning communications.
Information We Collect
When you interact with Coastline Coaches, we may collect the following information:
- Contact Information: Name, phone number, email address, and mailing address
- Booking Details: Pickup and drop-off locations, travel dates and times, group size, and special requests
- Payment Information: Billing address and payment method details (processed securely through third-party payment providers)
- Event Information: Wedding or event dates, schedules, venue addresses, and contact persons for coordination
- Communications: Any information you share with us via email, phone, web forms, or social media messages
How We Use Your Information
We use your information to:
- Confirm and manage transportation bookings
- Coordinate logistics for weddings, events, and group travel
- Communicate updates, confirmations, and follow-ups related to your service
- Process secure payments and provide receipts
- Improve customer service and website functionality
- Send occasional updates or promotions (you can opt out at any time)
How We Protect Your Data
We implement appropriate administrative, technical, and physical safeguards to protect your personal data. Your information is stored securely and only accessed by authorized personnel who need it to fulfill services.
Payment information is never stored directly on our servers. All transactions are processed through PCI-compliant third-party platforms.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties except:
- With vendors or subcontractors who assist in providing your transportation service (e.g., drivers or vehicle partners)
- When required by law, regulation, or legal request
- To protect our rights, users, or business interests in the case of a dispute or fraud investigation
Your Rights & Choices
You may:
- Request access to your personal data
- Ask for corrections or deletions of your information
- Opt out of promotional communications at any time
To make any of these requests, email us at coastlinecoaches@gmail.com.
Cookies & Website Tracking
Our website may use cookies or similar tracking technologies to improve user experience and analyze traffic. These do not collect personally identifiable information.
Updates to This Policy
We may update this Privacy Policy as our services evolve. Updates will be posted on this page with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact:
Coastline Coaches
Email: coastlinecoaches@gmail.com
